Reviews
Monitor your Google and Yelp reviews, track how your rating compares to nearby competitors, and get AI-drafted responses ready to post — all in one place.
Why reviews matter more than you think
A single extra star on Google is associated with a 5–9% increase in revenue for local businesses. More practically: most people check reviews before visiting any local business for the first time. Your rating is often the deciding factor between you and the competitor down the street.
Responding to reviews — especially negative ones — also matters. Businesses that respond to reviews see 12% more reviews on average, because customers see that someone is actually listening.
What the Reviews page shows
The Reviews page pulls your review data and surfaces:
- Your current star rating and recent review volume
- Your rating compared to the competitors in your territory
- Recent reviews from Google and Yelp in a single feed
- Patterns in what customers are saying — common praise and common complaints
AI-drafted responses
For any review that needs a response, TerritoryIQ can draft one for you. The draft is written in a tone appropriate to the review — appreciative for positive reviews, empathetic and professional for negative ones. You review and edit it before posting.
Good responses to negative reviews follow a simple pattern:
- Acknowledge the experience without being defensive
- Apologize genuinely (even if you're not sure what went wrong)
- Offer to make it right offline (provide a phone number or email)
- Keep it short — public responses are for the next reader, not the reviewer
How to use it
Check the Reviews page at least once a week. Respond to negative reviews within 24–48 hours — the faster the better, both for the customer and for your ranking signals. Thank positive reviewers briefly; even a one-line acknowledgment shows the next reader that you're engaged.